Jira Service Desk

JIRA Service Desk - is ease of use and configuration, as well as everything you need to provide IT services and customer service. Get started quickly and easily. User support is not only interaction with external users. It is also the optimization of the work of units serving internal customers.

Deliver amazing IT services fast

Provide IT services and support without the cost and complexity inherent in traditional ITSM solutions. Our affordable and transparent prices allow you to get started quickly and increase your efficiency. Launch new services with the intuitive setup and configuration of Jira Service Desk, which does not require code.

Design processes to suit your work style.

Start with ready-made recommendations, and then easily adapt service management processes to the style of your team. Customize your service delivery to your organization’s specific needs with the rich Marketplace integration and application system.

Solve problems quickly as a team

Combine development and support teams as well as operational teams using a common platform and speed up service request processing to quickly release the necessary changes and releases. Take advantage of deep integration with other Atlassian products, such as Jira Software, Confluence, Opsgenie, and Statuspage, to ensure smooth operation and simplify and speed up team collaboration.

Find out why IT teams, developers, human resources and other professionals love Jira Service Desk

Support software designed for modern IT teams

Help customers solve their problems on their own

Self-service begins when customers themselves find useful information. Connect Confluence to the Jira Service Desk and simplify the support system for your customers with automated knowledge base hints.

Comply with SLA

Always follow a service agreement (SLA). A simple queue allows your agents to complete important tasks first. Everything can be set up and set to work in minutes.

Gain full control over your resources.

Connect your favorite resource management tool to link to resources, track them and link requests to resources directly in the Jira Service Desk. Provide full service in just a couple of clicks.

Automate repetitive tasks

Is your team mired in frequently repeated tasks and misses really important requests? Automate! Then your agents will be able to focus on solving important issues, and the workflow will become easier.

Integration with Jira Software

Are your developers already using Jira Software? Link IT applications to the backlog of the development team. Find the root causes of the problems before the consequences.

Get an ITIL Certified Tech Support Solution

Provide your IT team with all the tools you need to manage service requests, incidents, problems and changes - ready-made. Jira Service Desk is PinkVERIFY ™ Certified.

Integrate with other tools

Streamline your process with Confluence,
Bitbucket, and hundreds of other tools
Knowledge management
Just one click away, and the product requirements from Confluence turn into a Jira backlog.
Development process
When committing to Bitbucket, Jira Software automatically updates tasks and changes job status.
Continuous integration
Use Bamboo for continuous integration and keep track of the status of your builds without leaving Jira Software.

Have questions?

Ask a question

This website, like most others, uses cookies to improve the user experience and convenience.