Provide IT services and support without the cost and complexity inherent in traditional ITSM solutions. Our affordable and transparent prices allow you to get started quickly and increase your efficiency. Launch new services with the intuitive setup and configuration of Jira Service Desk, which does not require code.
Start with ready-made recommendations, and then easily adapt service management processes to the style of your team. Customize your service delivery to your organization’s specific needs with the rich Marketplace integration and application system.
Combine development and support teams as well as operational teams using a common platform and speed up service request processing to quickly release the necessary changes and releases. Take advantage of deep integration with other Atlassian products, such as Jira Software, Confluence, Opsgenie, and Statuspage, to ensure smooth operation and simplify and speed up team collaboration.
Self-service begins when customers themselves find useful information. Connect Confluence to the Jira Service Desk and simplify the support system for your customers with automated knowledge base hints.
Always follow a service agreement (SLA). A simple queue allows your agents to complete important tasks first. Everything can be set up and set to work in minutes.
Connect your favorite resource management tool to link to resources, track them and link requests to resources directly in the Jira Service Desk. Provide full service in just a couple of clicks.
Is your team mired in frequently repeated tasks and misses really important requests? Automate! Then your agents will be able to focus on solving important issues, and the workflow will become easier.
Are your developers already using Jira Software? Link IT applications to the backlog of the development team. Find the root causes of the problems before the consequences.
Provide your IT team with all the tools you need to manage service requests, incidents, problems and changes - ready-made. Jira Service Desk is PinkVERIFY ™ Certified.